We have protocols that MUST be followed.
Prior to your arrival: Patients will be required to complete a self assessment questionnaire, it will be valid for 3 days. We will now contact you the day before your appointment with covid related questions that will be asked again the day of your appointment.. You must notify your RMT immediately if you experience any symptoms. If we are unable to contact you we will unfortunately have to cancel your appointment. Online self assessment tool:
Appointment time: Please arrive unaccompanied. Patients and RMT are required to wear face masks that cover both the nose and mouth from the time they enter the building until they leave. Please wait either outside or within the building foyer. The RMT will come down to get you. The RMT will advise the patient of their daily results from online BC COVID-19 Symptom Self-Assessment tool. Sanitizer and tissue is available. Please sanitize your hands upon arrival and departure and use tissue as a barrier to high-touch surfaces. You will be provided a sanitized container to place all belongings into during the treatment. Receipts are now email only. Patient and RMT must strictly adhere to a “No face touching policy”.
All high touch surfaces and common areas will be cleaned and disinfected between patients, and before and after shift. All linens are single use only and will be laundered using high heat, detergent and bleach between each use.
Restroom: The massage clinic is not responsible for the maintenance of the public washroom.
No guarantees or promises have been made by the RMT that the patient may not come in contact with COVID-19 during an appointment. In the event that the RMT is showing signs of illness they will immediately self-isolate. All appointments will be cancelled until further notice.
Thank-you for trusting us for your care.